"
Awesome Customer Service"
Description Of Work:
Complete overhaul of my 1996 Jeep Grand
Cherokee 4X4 transmission.
Comments:
I had noticed both a low rumble in what
I assumed was my transmission, and significantly
less gas mileage on my old Jeep Grand Cherokee.
I took it to my local general repair shop
and they "guessed" that it was
my rear differential, and that a rebuild
would be $1000. [I realized] the repair
was going to be significant and expensive.
As Joe appears to be a "guru"
on some of the online reports, I decided
to go with whatever he recommended, which
in my case was a complete rebuild, for $2300
(after his $100 online discount).
Joe called
and declared that the transmission had
a pressure problem in the governing valve,
and a serious leak. They took two days
longer to complete the repair than they
estimated, but I told them I was in no
hurry, so that was fine.
The problem
is that when I got the car back, the same
rumble and low fuel mileage remained.
I immediately called, and they were very
apologetic, and told me to bring it right
back, which I did. The same technician
who drove and diagnosed the car's transmission
drove it again, and this time he said
the rumble was 'OBVIOUSLY" the front
right wheel bearing, which United Transmission
didn't even service. Had these guys been
younger and less sincere, I probably would
have demanded half my money back for an
unnecessary repair. But I chose to believe
that the transmission had in fact needed
an overhaul.
The wheel
bearing repair, at $460, did in fact fix
both the rumble and fuel problems. When
I complained to Joe about the fact that
my original problem hadn't been fixed,
he was apoplectic! He showed me the diagnostic
codes that indicated the transmission,
also, had been on its last legs...and
I had noticed a leak there as well. As
a measure of good will, Joe paid for a
quarter of the wheel bearing repair at
Layfield Motors.
In the end,
I am satisfied that I got a great transmission
at a great price, with confidence that
if I have any problems, United Transmission
will back their work up.
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